A $100 booking deposit fee stay is required upon making a booking. Your pet’s stay cannot be confirmed until the booking confirmation fee is paid. This fee is due within 24 hours of making the booking.
The booking confirmation deposit fee is not refundable; however, we understand not everything goes to plan. If more than 30 days cancellation notice is provided, we will gladly transfer your booking fee as a credit to your pet’s next holiday, within the 12 months of cancellation.
If cancellation notice is not provided within 30 days of your booking, you will forfeit 50% of the deposit fee and the remaining 50% we will gladly credit to your pet’s next holiday (these conditions are not negotiable).
All Doggy Day Care bookings cancelled within 24 hours are not refundable. If more than 24 hours cancellation notice is provided, a credit will remain on your account for future use.
All prices are subject to change without notice. Please note that the prices we provide are an estimate of your booking and that there may be a price rise before your booking comes around. Any increase in your booking order will only be between $1.0 0to 1.50 per day, per pet increase. Prices may increase each year to keep up with CPI and our increasing costs.
No refunds will be offered for early collections.
If a refund is granted, an administration fee of 20% of the refund amount is charged (refund processing time is up to 14 weeks)
NO REFUND GIVEN FOR 24 HOUR CANCELLATIONS. Your dates were secured for your pet.
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